As the global COVID-19 public health emergency continues to spread and create challenges for families and businesses worldwide, we wanted to let you know that we are taking all the necessary measures to ensure the safety of our employees.
Because of this, and until further notice, the waiting time for an answer to your ticket might increase.
There are several platforms at your disposal that should help find the information you need before even creating a ticket. This will help us process those tickets that really need our help much faster.
We are sure you understand the severity of the current situation and hope you will continue enjoying our games. Please be safe.
Thank you very much.
Source: EU Support