War Thunder – Steam Account Ban Wave

The Internet erupted with a potential “Gaijin fucked up again” scenario. For all those who don’t know, some people suddenly woke up with their accounts locked all of a sudden.

The problem – Kinguin. Yes, we all know those key markets. Sometimes you get the deal of a century, buying a game for a fraction of the official price, but this comes with a risk. There is absolutely no way of verifying if the key wasn’t procured in a fraudulent or outright criminal way. And this is exactly what happened here.

Some, let’s say ‘alternative businessmen’ bought Steam packs for War Thunder using a fraudulent method, most likely stolen credit card data, and then they fenced (let’s not jump around the bush here) the keys to Kinguin. Everything would’ve been fine and dandy if not for the fact that Steam got the cards reported, and the keys were revoked. Why did Gaijin ban the accounts?

Quoting Scarper, head community manager.

“We have to ban because the accounts of the players go into the red, we cant control that, we cannot differentiate between mr daft purchaser and mr crook purchaser. It really isnt easy to resolve. We offer unbans (not actually legally obliged to do so). But we are the bad guys. Yes we have to make money, but it doesnt mean we are greedy.”

And this is the offical post by gromvoiny on the WT forum.

“Recently there was a wave of fraudulent purchases of War Thunder DLC in Steam, and the keys obtained through such illegal means were later resold on third-party websites.

Based on report from Valve, we deactivated all such keys which weren’t used yet, and revoked all items which were already activated. The offending accounts were frozen and have to contact support following this guide https://support.gaijin.net/hc/en-us/articles/200071051-Your-Account-Was-Frozen-8111000E-

Please wait for support reply and don’t create several requests – you’re only slowing down the process this way.

A reminder – purchasing game content anywhere outside official channels (Gaijin Store / Steam / Humble Bundle / Gameflier / PS Store) is againt EULA and may lead to account ban. Be more careful and don’t be fooled by fraudsters.”

According to the posts on reddit and the forum, you can get your account unbanned if you offer a solution yourself.

This really isn’t something unheard of, by the way. Yay back in the past, the Polish auction site Allegro was flooded with cheap premium items for WoT. The situation was identical – people buy the goods en masse, but suddenly HURR DURR ACCOUNT BANNED. Only way to get it back – pay up. Reason – same as here.

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38 thoughts on “War Thunder – Steam Account Ban Wave

  1. apparently, spending almost 2.000 euros in Gaijin Store during 5 years and buying a 10€ code on g2a for a pack that wasn´t available elsewhere to complete my collection, gets u a “criminal” label and treatment from Gaijin from Stona, that guy we already seen on TAP.
    they say it´s illegal buying codes from g2a. meanwhile, they sold packs in collaboration with g2a, even offering as a bonus a G2A decal ingame!
    seems they are modifying the EULA as they please without prior notice.
    in the meantime i cannot use my virtual goods in total value of around 2k euros because my account is blocked because a one 10€ transaction one year ago… and ofc they did it during soviet holidays and their customer support is and will be unavailable god knows how much…

    Liked by 1 person

      1. i mean your the one buying things from gray market sites that are very notorious for having keys obtained in illegal ways XD be happy with what you have, you didn’t need to complete your collection you wanted too, the blame is all on you for using such a site

        Liked by 1 person

    1. You go to the same damn clothes store every now and then. You always buy but one day you decide to illegitimately take a shirt without paying the store. Would you be mad that they would label you a thief, cause this one time you decided to take instead of buy?

      Liked by 2 people

      1. the problem is that i paid all the time, meanwhile that store decided to sell me a stolen shirt on time. that is the problem. now i have to pay again to buy the real shirt, while that shop is still open to sell more stolen shirts.

        Like

              1. there are promo, bonus, unique keys on sale for each and every game, online or singleplayer. i have bought from all existing sites rare keys for Armored Warfare, WoT, WoWs, LoL, WoWarcraft from streamers and insiders, resellers and such. not one company except Gaijin came to me after 1 year of continous play telling me my key isnt valid… i have bought BTSV and Pz. II J from ukraine by using google.translate for 200€ each, i´ve bought chieftain mk. VI from an AW insider for 50€ and many other tanks and shitty ships i never played in wows for kinda same value. but gaijin had to block my account, for 2 days now, and will last at least 2-3 more, for 10 shitty bucks while i have 9k gold and 400 prem days in account, all for a shitty rank 1 tank + 7 prem days which couldve been easily removed…

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        1. This isnt the real world tho XD this is virtual goods, if you bought a stolen shirt unknowingly then the store would most likely take it and give you another shirt in its place, you cant do that with virtual goods because you have 0 idea if they used their money or someone elces via stolen credit cards, etc. you used a 3ed party site to gain things you cant get anymore you broke EULA, plain and simple you broke the rules you get punished.

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  2. no, my fault is that i buy virtual goods that i will never posses. 2k€ spent in gaijin store, packs, tanks and planes which i cannot use now because of a frikin tier 1 vehicle bought on G2A. blocked by Gaijin to use my goods instead of just removing that shitty rank 1 vehicle.
    if one buys a stolen car UNKNOWINGLY that it was stolen, does police comes to his house and removes his frikin fridge, furniture, jewels, carpets and so on because of that stolen car?
    instead of removing that rank 1 vehicle and send me a warning or a message to ask me what to do, pay up or remain without it, they block me from using my account while Scarper (admin) says “you need to offer, they cannot push you to purchase.” dayum, now we gotta bid and auction and offer money to get the account back.
    i get the point, was wrong what i did, buying codes on those shady markets while Gaijin was selling there…
    but i think the way gaijin extorts money from its longstanding playerbase to recover theor account instead of reaching an agreement mutually, its waaaaaaay shadier!

    Like

  3. It is your fault! You broke EULA!
    Let me quote my post from forums:
    Summary:

    – You broke EULA

    – You get/use something what is made by Gaijin

    – Gaijin get nothing for it

    – Gaijin want what is theirs

    – You just “cry”

    Result: ?

    I’m sick of you…

    Like

    1. i live in spain. every product sold in spain must have an spanish label. eula is not in spanish.
      gaijin instead of removing that rank 1 vehicle and those 7 premium days from my 400 premium days chooses to block acces to ALL the premium vehicles i bought legally in gaijin store. and i have ALL the premium tanks in game + half the planes and some ships.
      customer support is on vacation and comes back god knows when. meanwhile i lose premium days in total value bigger than that rank 1 vehicle they couldve just remove from my account. + i cant get the toys needed for the warcrimes panther, so i have to pay 1600 GE to get those 2 toys i need because i already have 11 of those.

      all fair indeed, Shadow? go praise gaijin on forums. how many bones they thrown to you till now?

      Liked by 1 person

      1. you say it needs to be in spanish but you obviously can read and write english just fine XD i smell your trying to make excuses to make yourself feel better.

        Like

          1. I have one question how it is handled when you buy something directly from amarice ect. With comon sence I would say that it can be similar thing like the packs from Gaijin.

            Like

            1. when u buy something from america u have to pay import taxes + vat yourself, when making the payment. a 500$ laptop lands u something like a 100$ in taxes. gaijin on the other hand has a shop for russia in roubles, a shop for EU in euro, a shop for UK in pounds, a shop for murica in $ and so on. a product sold for 30€ in europe is sold for 30$ in murica and 30pounds in uk. as you already know, 30pounds is 33,8€ and 41,2$, but is sold for like 1200 roubles in russia. 1200 roubles means 15,4 pounds, 17,3€ or 21$. as you can see, no shop is equal. thats why a WT player cant buy a tank from russian shop if it lives in uk. it would mean a huuge discount. thats why gaijin has to respect each and every country laws and pays its VAT. and if it sells a product in a country, it must be labelled in that country´s language. european law. be it french, german, spanish, italian or so on.

              Like

      2. But you still get something without paying to Gaijin. Did you ever use that vehicle? Hmm…? I am not praising Gaijin I just viewing situation from not interested point of view. If you wouldn´t cry so much I wouldn´t care to comment here.

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  4. Well. I’m not saying everybody is right. And definitely I’m not saying everybody is wrong. But all committed abuses. The players that buy, the people that resell. The sites that promote that kind of action. And the companies that in the end force the players to cough up more money or lose their accounts. It is bad for the players wallet and for the business future. What trust will other players have in such a company?
    Nobody´s guilty in their own eyes but they are all to blame equally.

    Liked by 1 person

  5. Can´t believe how many out here stand behind Gaijin. Dudes! Please! They banned old time accounts for a mere 10€ or worse for a gift received from a friend. If this happened to you what would you do? Would you cry less? Or cry more?
    I think this Danielson guy is right. Gaijin could´ve sent a warning and politely ask for the money, if not, remove those tanks or planes or whatever gold or coins they have there. Gaijin instead chose to use brute force soviet Russia style to get its money back by blackmailing the users. Maybe this works in Russia but here in the west things are different. And the problem is we, westerners, allow this!
    But we all know Gaijin, right? I chose not to mingle with them after that streamers episode… They used brute force in the past and I doubt they will refrain from using it again in the future. We all say WG is bad and although I had differences with them I never lost control of my WoWs account despite problems with payments. All were resolved amiable.
    Had a talk with Notser days ago and asked him if he will give WT boats a try. He said no fucking way, more or less. That is what a fear policy do to your game. Good luck with that, Gaijin!
    Hope all you guys with banned accounts get them back.

    Liked by 1 person

    1. In no way im defending gaijin infact i havnt played WT in quite along time since the rank 20 system, im just saying dude broke EULA and is now whining why he gets punished weather the offence was last year or last century, did gaijin go overboard with how they handled it? probably, its their game an their allowed to punish how they see fit, using 3ed party sites, tool, etc to get things you cant get otherwise is a big no-no and any company should punish for it, why most dont is beyond me.

      Like

      1. LoL, this is fucked up man. As he said, if you buy a phone on eBay that you didn’t know was stolen, then comes the police and takes away the phone, but also your car, your apartment and so on because of that phone, that is ok too? The world is fucked up…
        Next thing you’ll know is that fanboys will protect EA and Ubisoft dlc policy. Hell, they might even force you by eula to buy their dlc at launch date, if not they will block access to the game you already bought. 😥

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        1. And the funny thing is that they’re acting like something of value was stolen.

          It’s virtual goods, literally nothing was stolen from them, because there was nothing to steal in the first place.

          Like

        2. – He get/use something what is made by Gaijin
          – Gaijin get nothing for it
          – Gaijin want what is theirs
          – He just “cry” like stupid kid

          He get something without paying to Gaijin. And use it then.
          I am not praising Gaijin I just viewing situation from not interested point of view. If you wouldn´t cry so much I wouldn´t care to comment here.
          I very strongly distinguish constructive disscussion and clear whining.

          Like

          1. – He BOUGHT something made by Gaijin on g2a, 1 year ago, where gaijin also selled packs. He even gets the G2A decal for it
            – Gaijin gets nothing for it because… G2A
            – Gaijin want what is theirs so gaijin modifies EULA as they please without prior notice and without asking again users to accept the changes after the modifications were inserted
            – EULA is only in english, while countries like Germany, Spain, Italy have laws that demand it in its own language.
            – Gaijin forcibly blocks acces to accounts valued in thousands of euros in order to get their 10$ back, again, without prior notice, forcing players hands instead of going after G2A
            – Gaijin goes to vacation and tickets remain unanswered for 4 days and still counting. player loses premium days in the meantime.

            Here, fixed that for you. You´re welcome.

            Like

              1. I really don´t know. The support isn´t answering my ticket.
                I do have the decal, as i have the decals from humble bundle, nvidia, razer, phlydaily. And i didnt even used the phlydaily referrer code to buy something, i just visited the store using his link, his referral was for french pre-order packs which i bought day one long before knowing phlydaily struck a deal with gaijin.

                as you can see, on the 30th before buying anything got the decal. just visiting the referrer link. later that day i bought the possesed and diavolo rosso packs.

                Gaijin.Net Store: An additional content
                Yahoo/Inbox
                Gaijin. Net Team
                To: Daniel
                Dec 30, 2017 at 6:31 AM
                You have got an additional item “War Thunder – PhlyDaily decal”

                that was all the mail.

                Like

      2. >”broke the EULA”
        >Gaijin themselves selling things on that website.

        So which is it?
        Did he break it or not?
        Because if he did, then Gaijin is in the wrong for entrapment by putting codes on there.

        Like

        1. There is difference between official pack and re-selled pack. Plus according to managers:

          Current sellers of our codes are as follows: Gaijin Store / Steam / Humble Bundle / Gameflier / PS Store
          Any previous arrangements with anyone else are no longer valid, as we have continued to state.

          Like

          1. Is that in the EULA?
            If not, it’s not valid.

            Gaijin has worked with them in the past, officially, so there’s absolutely no reason to believe that it’s not legal.

            Absolutely none.
            Trying to defend Gaijin here is nothing but disingenuous.

            Like

    2. “Can´t believe how many out here stand behind Gaijin. Dudes! Please! They banned old time accounts for a mere 10€ or worse for a gift received from a friend. If this happened to you what would you do? Would you cry less? Or cry more?”

      In his case it could be 10€ but in other cases it is 100-200€. I wouldn´t cry becese I would understand the Gaijin logic. + I would never buy content from these sites – G2A Is in my country, well known as the Gray Market. And from what I hear in other countries too.

      “I think this Danielson guy is right. Gaijin could´ve sent a warning and politely ask for the money, if not, remove those tanks or planes or whatever gold or coins they have there. Gaijin instead chose to use brute force soviet Russia style to get its money back by blackmailing the users. Maybe this works in Russia but here in the west things are different. And the problem is we, westerners, allow this!”

      Why they should? This is much effective solution at least some players will think twice than. It really isn´t that easy – Gaijin would need to: – remove Gold (what if player has zero of them?) – remove that tank/plane – remove premium time (what if there isn´t any left) – remove SL and XP get by playing with tank/plane + with premium time – remove everything bought with that gold
      REALLY?! how do you think thay could do it? – easy solution restart client to state before this transaction… But with this it would much worse.
      Explain one thing why there isn´t storm on reddit and reddit comunity really isn´t much Gaijin friendly.

      “But we all know Gaijin, right? I chose not to mingle with them after that streamers episode… They used brute force in the past and I doubt they will refrain from using it again in the future. We all say WG is bad and although I had differences with them I never lost control of my WoWs account despite problems with payments. All were resolved amiable.
      Had a talk with Notser days ago and asked him if he will give WT boats a try. He said no fucking way, more or less. That is what a fear policy do to your game. Good luck with that, Gaijin!”

      That streamer episode…right you mean Aflocater? – That think where CEA himself apology and that person who did that was fired? Right?!
      Give me example from last year. Please.
      What about FOCHGATE? Did SirFoch get back into comunity contributor program? Did the Co-manager get punished?
      Example – please elaborate.
      And did he said why? + I really don´t care if some WoWs youtuber will make vid on WT NF. I don´t think he will make good impact on WT NF development. Yeah he could attract some players but that isn´t what NF need. NF need gradual development with precise feedback from player/youtubers which are well acquainted with the game. Not random guy which does know nothing and most likely wouldn´t be able to aim properly. WT NF need to be something different than WoWs. – better than WoWs if not NF is doomed.

      Like

  6. “According to the posts on reddit and the forum, you can get your account unbanned if you offer a solution yourself.”
    I have no pity with cheapskates who buy on SHADY sites like Kinguin, G2A and so on….tough luck

    Like

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