Hello commanders,

In addition to my personal apology and a few replies in different threads, here is our official update on Puerto Rico situation.

Following yesterday’s global release of the update, we wanted to say a few words about our New Year activities. We know that many of you are upset (to put it mildly) about the Puerto Rico event.

In hindsight, it is clear that our communication about this event was rather poor and as a result we created an expectation that the ship was going to be more accessible to the general player base – we own that. Only hardcore players with a fair number of special signals and camouflages can be reasonably expected to obtain Puerto Rico entirely for free.

Of course, this affects many of you, because most of the players do not sustain that level of activity. Please accept our sincerest apologies: we failed to communicate the degree of dedication required and as a result, for some of you, ruined the Christmas spirit of the whole update.

This is an extremely grindy event. We know this; there is no denying the fact that this part of our NY update was designed with relatively small group of players in mind. And this is the exact reason why this New Year we decided to offer not one, but two premium ships to cater to different degree of activity and dedication: Puerto Rico and Gorizia. But again, we fully admit that we failed to make it clear from the start, which raised people’s expectations. Simply put, Gorizia should have been given much more attention in presentation and organization of this event.

We still believe that this event offers everyone a wide selection of different activities, bonuses and items: a tier VII premium ship, four researchable tier VI ships, Premium time, Coal, Steel and Santa’s Gift containers for Snowflakes, Directives, Shipyard stages rewards and Daily Shipments as well as Clan Brawls and Ranked Sprint rewards.