WG’s response on the WoWS Santa Containers fiasco (refunds available)

„Commanders,

We’ve received a lot of questions and comments regarding 2020 Santa Containers, and we would like to clarify the situation. 

As some of you noticed, certain ships in the containers have much higher drop rates than others. Santa Containers have worked like this since the very beginning, and until 2018 we even mentioned that peculiarity in the items description. After 2018 it was not present in the description anymore, as it was deemed excessive to the already detailed description.

We’re sorry that some of you are left disappointed by the Santa Containers this year. We know this is something that a lot of our players look forward to and the last thing we want is to see you upset approaching holiday season. Thus, we will do the following:

We will work on improving the next Santa event with the feedback and concerns you voiced.

Until Sunday, Dec 13, any player is eligible for a one-time refund request for the Santa Crates they purchased. Please refer to Customer Support if you would like to have a refund, and please note, in order to prevent longer queue times, all purchases you want to refund should be in one request. The refunds will be handled according to the normal procedure – the goods from the containers should still be on your account, otherwise, Customer Support will have to do a roll-back to restore them and process the refund.

Regardless of whether you were considering Santa Containers at all, we hope you will enjoy all of the holiday activities and gifts this year – stay tuned for more news on the upcoming celebration.

Thank you, good luck, and fair seas.

World of Warships team”

Sources:

https://forum.worldofwarships.com/topic/230805-santa-crates/

https://forum.worldofwarships.eu/topic/144375-psa-santa-containers/

5 thoughts on “WG’s response on the WoWS Santa Containers fiasco (refunds available)

  1. so, is there any link to the 2018 portal news or forum thread that proves that this scam has been explained in a clear manner to customers, or is the “jan. 1st 1970” thread all we get?

    WG need to put at least some effort into covering their dishonesty and lies.

  2. I have applied for a refund of all my xmas crate purchases ( I made 3 the day of release and another today).
    By the wording, a money refund and the opportunity to keep the (crappy) ships you got, along with the camos, doubloons (very small amounts given out this year), signals etc, after the refund.

    An unscrupulous bastard might buy a whole shipload of crates right about now, open them, then ask for refund.

    On the bright side it looks like next christmas, will finally be the year I actually have a chance to win one of those rare ships I’ve spent so much money chasing these last 3 xmases, with NO LUCK AT ALL.

  3. Honestly, I am not sure if it is WeeGee going retarded, or the community. Did people really expect to have the same chance to drop Missouri as to drop Makarov in the containers? That’s like expecting to have the same chance to drop Blue as to drop Red in CS:GO cases….

    1. I think Noone really expected the chances to be equal.
      But if I understood it correctly, if you do not already own the ships from the list (eg Makarov) you have zero chance to get most of the ships that WG claimed you can get.

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