A technical error in our bot & cheat detection system has accidentally banned multiple accounts – yours included, which should not have received any sanction. We are sincerely sorry for this mistake and any inconvenience that we have caused you. Please be assured, we have taken actions to avoid similar mistakes in the future and we have made changes to our internal workflows to ensure action is taken more swiftly in the future. As a token of gratitude for your continuous support and in compensation for the inconvenience we caused, your account has been credited with 10 days of premium time and 2500 gold.
Head of Customer Service Europe