Source: WoT NA forums
Good news! Our support team is now allowing 4 exceptions a year, instead of 1 exception per account.
What this means is that you, the Player, can contact our Customer Support department to potentially have an in-game action reversed, or a previously sold vehicle restored.
Some examples of things that CAN be rolled back –
– Accidental Gold to Credit conversions
– Tank Restorations (You can request multiple vehicles per Exception)
– Accidental Ammunition purchases using Gold
– Reversing accidental garage slot purchases.
For a more information on this new policy please read this knowledgebase article – https://na.wargaming.net/support/Knowledgebase/Article/View/396/18/what-are-exceptions-and-how-do-they-work
Feel free to contact support with any questions that you may have.
***Edit**** This policy will not start until 05/05/15